Skip to content
Müşavir
TR

Distance Sales Agreement

Last updated: 27 September 2026

This is an English translation for convenience. The Turkish version is the binding text and prevails in case of any difference.

This agreement is concluded by means of distance communication between the provider and the buyer who purchases a Müşavir subscription through musavir.co or https://app.musavir.co. It is accepted electronically at checkout. The pre-contract information form and the cancellation, refund and withdrawal terms form an integral part of it.

1. Parties

1.1 Provider

  • Legal name: Müşavir Teknoloji ve Yazılım Anonim Şirketi
  • Address: Maslak Mah. AOS 55. Sk. 42 Maslak B Blok Sitesi No: 4 İç Kapı No: 542, Sarıyer / İstanbul, Türkiye
  • Tax office and number: Maslak Vergi Dairesi, 6271312499
  • MERSIS number: 0627131249900001
  • Trade registry: İstanbul Ticaret Sicili Müdürlüğü, 340171-5
  • Phone: +90 212 909 10 61
  • Email: [email protected] · Support and complaints: [email protected]
  • Website: musavir.co

1.2 Buyer

The natural or legal person whose name, contact and billing details are entered at checkout. The buyer is responsible for the accuracy of this information. A buyer acting for non-commercial and non-professional purposes is a “consumer” within the meaning of Article 3 of the Consumer Protection Law No. 6502 (TKHK). Merchants, tradespeople and self-employed professionals who buy the service for their business are referred to as “business buyers”.

2. Subject

The subject of this agreement is subscription access, under the chosen plan, to the provider’s web-based company management software Müşavir (customer records, quotes, accounting, e-reconciliation, human resources, tasks, inbox, files, integrations and e-invoicing), and the rights and obligations of the parties. Details of use are set out in the Terms.

3. Service and price

  • Plans, their contents and current monthly prices are published on the pricing page. The Enterprise plan is priced by written quote.
  • Prices exclude 20% VAT (KDV). VAT is shown separately in the order summary at checkout. The total amount including taxes for each billing period is shown in the order summary and is decisive.
  • There are no shipping, delivery or similar extra costs.
  • AI assistants are in early access; the plan quota and any extra quota bought separately can be used once the assistants are switched on for your account. The price of extra quota is shown at the time of purchase.

4. Payment

  • Payment is taken by credit or debit card through iyzico Ödeme Hizmetleri A.Ş., a licensed payment institution. Card data is processed by iyzico; the provider does not store your card number.
  • The subscription is for an indefinite term; the fee is charged in monthly periods, to the same card at the start of each period. The agreement continues until the buyer or the provider terminates it. You are informed by email before each renewal.
  • An e-Archive invoice or e-Invoice is issued after each payment.
  • Price changes for a renewal period are announced at least 30 days in advance and apply from the first renewal after the notice.

5. Performance

The service is provided electronically; there is no physical delivery. Access is opened at https://app.musavir.co immediately after the payment is confirmed. If access is not opened the buyer may write to support; if the provider cannot perform, the buyer may terminate the agreement and the amount collected is refunded.

6. Right of withdrawal

  • A consumer buyer may withdraw from the agreement within 14 days of the day it was concluded, without giving reasons and without penalty (Distance Contracts Regulation (MSY) Art. 9).
  • Regarding the subscription fee, the provider does not rely on the exceptions in MSY Art. 15/1 (ğ) and (h); if you withdraw within 14 days, the full amount you paid for the subscription is refunded. For extra AI usage quota, however, MSY Art. 15/1 (ğ) applies: there is no right of withdrawal for the used part of the extra quota, and the unused part is refunded within 14 days of the purchase date.
  • Notice of withdrawal is given before the period ends, in the panel (Settings > Subscription) or in writing to [email protected]. A model withdrawal form is on the cancellation, refunds and withdrawal page; a clear statement is also sufficient. We confirm receipt of your notice to you by email without delay.
  • Business buyers have no statutory right of withdrawal; they may cancel their subscription at any time under Article 7.

7. Cancellation and termination

  • The buyer may cancel at any time in the panel (Settings > Subscription) or by writing to support. Cancellation stops the next renewal; access continues until the end of the paid period. There is no penalty and no minimum commitment.
  • A consumer buyer may ask for termination to take effect immediately, using the “End now” option in the panel (Settings > Subscription) or by writing to support; access then ends and the part of the fee paid for the remaining period is refunded in full within 15 days of termination (TKHK Art. 52/5).
  • The provider may suspend access or terminate the agreement for unpaid fees, security risk or breach of the Terms, as described in the Terms.
  • Data export and deletion after termination follow the periods in the Terms.

8. Refunds

  • On withdrawal, the full amount collected is refunded within 14 days of the provider receiving the notice, to the card used for payment, in a single transaction and at no cost (MSY Art. 12). The time it takes to appear on the card depends on the bank.
  • Duplicate or erroneous charges are refunded once identified.
  • A buyer who does not accept a material change to the Terms and terminates within 15 days receives a refund of the prepaid fee for the unused period.
  • Apart from these cases and the consumer right in Article 7, fees for a period that has already started are not refunded pro rata.
  • For extra AI usage quota, MSY Art. 15/1 (ğ) applies: there is no right of withdrawal for the used part of the extra quota, and the unused part is refunded within 14 days of the purchase date.

9. Obligations of the parties

  • The provider supplies the service in line with this agreement, the pre-contract information form and the Terms, and processes the buyer’s personal data under the Privacy Policy.
  • The buyer is responsible for the accuracy of their information, the security of their account and lawful use of the service in line with the Terms, and pays the fees on time.

10. Disputes

  • A consumer buyer may first send complaints to [email protected]. In a dispute, within the monetary limits announced each year by the Ministry of Trade, the consumer may apply to the consumer arbitration committee where they live or where the transaction took place; above those limits, to the consumer court after first applying to a mediator (TKHK Art. 68, 73, 73/A).
  • Disputes with business buyers are governed by Turkish law. For disputes with business buyers that are merchants or public legal entities, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction.

11. Entry into force

At checkout the buyer declares electronically that they have read and accepted the pre-contract information form and this agreement; the agreement enters into force when the payment is confirmed. The provider stores the agreement and the pre-contract form and sends them to the buyer’s email address. Before confirming the order you can review and correct the details you entered on the checkout page.