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Müşavir
TR

Pre-Contract Information Form

Last updated: 27 September 2026

This is an English translation for convenience. The Turkish version is the binding text and prevails in case of any difference.

Under Article 48 of the Consumer Protection Law No. 6502 (TKHK) and Article 5 of the Distance Contracts Regulation (MSY), this form sets out the information given to you before you buy a Müşavir subscription. It is an integral part of the distance sales agreement; it is accepted at checkout, stored and sent to your email address.

1. Provider

  • Legal name: Müşavir Teknoloji ve Yazılım Anonim Şirketi
  • Address: Maslak Mah. AOS 55. Sk. 42 Maslak B Blok Sitesi No: 4 İç Kapı No: 542, Sarıyer / İstanbul, Türkiye
  • Tax office and number: Maslak Vergi Dairesi, 6271312499
  • MERSIS number: 0627131249900001
  • Trade registry: İstanbul Ticaret Sicili Müdürlüğü, 340171-5
  • Phone: +90 212 909 10 61
  • Email: [email protected]
  • Complaints and support: [email protected]
  • Website: musavir.co

The sale is made on the provider’s own website; there is no intermediary service provider.

2. Essential features of the service

Müşavir is web-based company management software provided at https://app.musavir.co: customer records (CRM), quotes, accounting, e-reconciliation, human resources, tasks, inbox, files, integrations and e-invoicing. Which features and quotas are included depends on your plan; details are on the pricing page and in the Terms.

3. Price

  • Starter: 299 TL/month + VAT (358.80 TL incl. VAT)
  • Business: 799 TL/month + VAT (958.80 TL incl. VAT)
  • Professional: 1,499 TL/month + VAT (1,798.80 TL incl. VAT)
  • Enterprise: priced by written quote
  • Prices are monthly; the VAT (KDV) rate is 20%. VAT is shown separately in the order summary at checkout.
  • The total including all taxes for each billing period is shown again in the order summary immediately before payment and must be confirmed with a separate checkbox; that amount is decisive.
  • There are no extra costs for shipping, delivery or use of the means of distance communication.
  • AI assistants are in early access; the plan quota and optional extra quota can be used once the assistants are switched on for your account. The price of extra quota is shown at the time of purchase.

4. Payment

  • Accepted payment method: credit or debit card. Payment is taken through iyzico Ödeme Hizmetleri A.Ş., a licensed payment institution; your card data is processed by iyzico and is not stored by the provider.
  • The order button reads “Confirm order, payment obligation arises” (“Siparişi onayla, ödeme yükümlülüğü doğar”); pressing it means you take on an obligation to pay. Before confirming, you can review and correct the details you entered on the checkout page.
  • An e-Archive invoice or e-Invoice is issued after each payment.

5. Performance and delivery

There is no physical delivery. Your access is opened electronically immediately after the payment is confirmed. No delivery restrictions apply.

6. Duration, renewal and termination

  • The subscription is for an indefinite term; the fee is charged in monthly periods, to the same card at the start of each period. The agreement continues until you or the provider terminates it. You are informed by email before each renewal.
  • There is no minimum commitment, penalty, deposit or other financial guarantee.
  • You can cancel at any time in the panel (Settings > Subscription) or by writing to [email protected]. Cancellation stops the next renewal; access continues until the end of the paid period. Consumers may ask for termination to take effect immediately, using the “End now” option in the panel (Settings > Subscription) or by writing to support; in that case the part of the fee paid for the remaining period is refunded in full within 15 days.

7. Right of withdrawal

  • If you are a consumer (buying for non-commercial and non-professional purposes), you may withdraw within 14 days of the day the agreement was concluded, without giving reasons and without penalty (MSY Art. 9).
  • Regarding the subscription fee, the provider does not rely on the exceptions in MSY Art. 15/1 (ğ) and (h); if you withdraw within 14 days, the full amount you paid for the subscription is refunded. For extra AI usage quota, however, MSY Art. 15/1 (ğ) applies: there is no right of withdrawal for the used part of the extra quota, and the unused part is refunded within 14 days of the purchase date.
  • Give notice of withdrawal before the period ends, in the panel (Settings > Subscription) or in writing to [email protected]. A model withdrawal form is on the cancellation, refunds and withdrawal page; a clear statement is also sufficient. No carrier or return shipment is involved.
  • The amount you paid is refunded to the card used for payment, at no cost, within 14 days of your notice reaching us (MSY Art. 12).

8. When the right of withdrawal does not apply

  • Merchants, tradespeople and self-employed professionals who buy the service for their business are not consumers and have no statutory right of withdrawal; they may cancel at any time.
  • For consumers the only exception is extra AI usage quota: there is no right of withdrawal for the used part of this instantly performed digital content (MSY Art. 15/1 (ğ)). The unused part and the subscription fee are refunded as set out in section 7.

9. Technical requirements

The service is used with an internet connection and a current version of a common web browser (for example Chrome, Edge, Firefox or Safari) with JavaScript and cookies enabled. No separate software installation is needed. Access to your account is protected by sign-in verification; there are no other technical protection measures that restrict the functionality of the service.

10. Complaints and disputes

  • Send complaints to [email protected] or call +90 212 909 10 61.
  • Within the monetary limits announced each year by the Ministry of Trade, consumers may apply to the consumer arbitration committee where they live or where the transaction took place; above those limits, to the consumer court, provided they first apply to a mediator (TKHK Art. 68, 73, 73/A).
  • For disputes with business buyers that are merchants or public legal entities, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction.

11. Personal data and the contract text

Your personal data is processed under the Privacy Policy. The provider stores this form and the distance sales agreement and emails them to you after the order; the current texts are always available on this website.