Terms of Service

This document is a translation. In case of any discrepancy, the Turkish version prevails. Turkish version

These Terms govern your use of the Müşavir application and musavir.co, operated by Müşavir Teknoloji ve Yazılım A.Ş.. By creating an account or using the service you accept them. If you accept on behalf of a company, you confirm you are authorised to bind that company.

1. The service

Müşavir is a company-management application covering customer records, quotes, sales, accounting, reconciliation, human resources, tasks, files and related functions. Modules available to your company depend on your plan and on the rights granted by your company’s account owner.

Outputs produced by the AI assistants are drafts and must be reviewed by you before use. Müşavir does not provide financial advisory (mali müşavirlik), legal or tax advisory services; the accuracy of filings, declarations and records rests with the user.

2. Accounts and access

• You are responsible for the accuracy of the account information you provide.
• You are responsible for keeping your sign-in credentials confidential and for activity under your account.
• Account owners and administrators control who may access the company workspace and with which rights.
• Accounts are personal; sharing one login between several people is not permitted.

3. Your data

Content you enter remains yours. You grant us the limited right to host, process and transmit it solely to provide the service, to support you and to meet legal obligations. You are responsible for having a lawful basis for the personal data you upload; including informing the individuals concerned; and for the accuracy of your accounting and payroll records.

4. Acceptable use

You agree not to:

• use the service unlawfully or to store unlawful content;
• attempt to access another company’s data or bypass access controls;
• probe, scan or load-test the service without written permission;
• resell or white-label the service without a written agreement;
• upload malware or interfere with the service’s operation.

Fair use: unlimited users on a plan means normal use by one company. Automated creation of accounts in bulk and reselling accounts are not covered.

5. Fees

Paid plans are billed as agreed in your order or written quote. Prices exclude VAT unless stated. Card payments are taken through the licensed payment institution iyzico Ödeme Hizmetleri A.Ş.; we do not store your card details. A subscription renews automatically from the same card at the start of each period until cancelled; you can cancel at any time and keep access until the end of the paid period. If you are a consumer you may also ask for termination to take effect immediately; in that case the part of the fee you paid for the remaining period is refunded in full within 15 days (TKHK Art. 52). We notify fee changes for a renewal term in the application and by e-mail at least 30 days in advance. If you subscribe as a consumer you may withdraw within 14 days without giving a reason. Regarding the subscription fee, the provider does not rely on the exceptions in MSY Art. 15/1 (ğ) and (h); if you withdraw within 14 days, the full amount you paid for the subscription is refunded. For extra AI usage quota, however, MSY Art. 15/1 (ğ) applies: there is no right of withdrawal for the used part of the extra quota, and the unused part is refunded within 14 days of the purchase date. Details are in the pre-contract information form, the distance sales agreement and the cancellation, refunds and withdrawal page.

6. Availability and support

We aim to keep the service available continuously, but we do not guarantee uninterrupted operation. Maintenance is scheduled outside business hours where possible. Support is provided by e-mail during business days; response targets depend on your plan.

7. Early access features

Some features are offered as “early access” and are marked as such on their page. An early access feature is switched on gradually for accounts on the plans named on that page; its scope and limits are written there. No service level commitment applies to early access features.

We may change an early access feature to improve it. If we are going to narrow or discontinue it, we will announce this in the application and by e-mail at least 30 days in advance, except in urgent cases such as security or legal requirements. During that period you can export the records you created with the feature.

If an early access feature is to carry an extra charge or be moved to a higher plan, existing subscriptions will be notified in the application and by e-mail at least 30 days in advance. In that case the 30-day period in this section applies, not the 15-day period in Section 11.

If you do not accept a change described in this section, you may terminate your subscription within the notice period without penalty and receive a refund of the prepaid, unused period. If you paid separately for an early access feature (for example extra AI quota), the unused part is refunded when the feature is discontinued.

8. Third-party connections

You may connect your own e-mail, SMS, e-signature, payment and accounting accounts. Those services are governed by your agreement with the relevant provider; we are not responsible for their availability, pricing or actions.

9. Suspension and termination

You may stop using the service at any time. We may suspend access where there is unpaid invoice, a security risk or a breach of these Terms, after notice where circumstances permit. On termination you may export your data for 30 days; after that it is deleted from live systems and removed from backups within at most 30 more days. Statutory retention obligations are reserved: records that must be kept under the Tax Procedure Law and the Turkish Commercial Code may be kept with restricted access for that period. Your own statutory retention remains the responsibility of your company as data controller.

10. Liability

The service is provided on an “as is” basis to the extent permitted by law. Except in cases of intent and gross negligence, we are not liable for indirect damages or loss of profit. Our liability for loss of data is limited to the fees you paid in the 12 months before the event causing the damage. Nothing in these Terms limits liability that cannot be limited under Turkish law.

11. Changes

We may update these Terms. Material changes are announced in the application or by e-mail at least 15 days before they take effect. If you do not accept a change, you may terminate within that period without penalty and receive a refund of the prepaid, unused period. Once the new version takes effect, the updated texts and a summary of what changed are shown the first time you sign in to the panel; your acceptance is recorded with the version, date and IP address. Until you accept, you can view your records but not change them.

12. Governing law

These Terms are governed by Turkish law. For disputes with users who are merchants or public legal entities, the courts and enforcement offices of İstanbul (Çağlayan) have jurisdiction. Consumers may apply to consumer arbitration committees and consumer courts under the rules set by law.

13. Contact

Müşavir Teknoloji ve Yazılım A.Ş. · [email protected]