Daily summary
New, answered, ad-driven and waiting conversation counts sit at the top of the list.
Inbox
Messages from every channel, in one list
The Müşavir inbox brings WhatsApp, Instagram, Facebook, email and live chat conversations into one list. You see how many new conversations arrived today, how many were answered and how long the oldest message has been waiting. Conversations that came from an ad are recognised and a lead is created automatically.
Get startedHi, I saw your ad. Could you tell me the price of the corporate consulting package?
Ad-driven conversation detected, a lead was created and assigned to Selin K. A reply draft is ready with the package details and a quote link. Send it?
Send it, and let's prepare the quote today.
4 waiting · oldest 12 min
Why messages go unanswered
- Every channel lives in its own app; whoever watches WhatsApp on one phone never sees the Instagram message.
- Nobody knows how long each conversation has waited, so the oldest customer gets the last reply.
- Someone who clicked an ad and wrote in disappears like any other message, and ad-driven sales go unmeasured.
- To see whether the person already had a quote, you open the CRM separately.
Channels merge, records open on their own
Connect your own WhatsApp and Chatwoot accounts, and every conversation lands in one filterable list. The person's CRM card opens next to the conversation. A conversation that came from an ad is flagged and saved as a lead with its source.
- WhatsApp, Instagram, Facebook, email and live chat together
- A new, answered and waiting summary for today
- Oldest waiting time against your reply target
- Ad detection and automatic lead creation
How it works
- 1
Connect your accounts
Connect WhatsApp and Chatwoot on the integrations page, and your existing channels appear in the list.
- 2
Filter the list
Filter today's conversations, those waiting for a reply, ad-driven ones or a single channel.
- 3
Open a conversation
Messages and the person's CRM card side by side, with quotes, sales and notes at a glance.
- 4
Work the lead
The automatically created lead goes to a rep by assignment rule and the first-response clock starts.
Everything messaging needs
Waiting time
The age of the oldest waiting conversation is visible, so the team knows what to answer first.
Ad detection
Conversations that start from an ad click are flagged, and the ad source carries over to the lead.
Automatic leads
When a new person writes in and is not a customer, a lead is created; if they are, their card is matched.
Live updates
The list updates without a page refresh when a new message arrives.
Permissions and privacy
The inbox opens by role-based permission; message content stays in your messaging account, and the panel keeps only a summary and metadata.
Where the AI helps
Reply faster with the sales assistant
The sales assistant reads the conversation and the person's CRM history and drafts a reply.
- Drafts answers to price questions and works to take prices only from your catalogue; you check the draft before it is sent.
- Puts every message in front of a person for approval before it reaches the customer.
- Answers "Which ad conversations went unanswered today?" with a list.
- Summarises a long conversation and adds it as a note on the customer card.
Frequently asked questions
Which channels can be connected?
WhatsApp, Instagram, Facebook, email and the live chat on your website. Channels come through the WhatsApp and Chatwoot accounts your company connects.
Are messages stored in Müşavir?
The primary source of message content is the messaging account you connect. The panel keeps conversation details and a short preview for listing.
How is an ad-driven conversation recognised?
Conversations that start from an ad click are flagged using the ad information the messaging platform passes along. That information is saved on the lead as its source.
Do all team members see every conversation?
No, only as you allow. The inbox module opens by role-based permission and its scope is set per person.
What do I need to do for KVKK with messaging data?
Because you process customer messages, your privacy notice should name these channels and their purposes. Our data processing terms are on the trust pages.
Related
CRM →
Customer and lead records, assignment rules and first-response time on one screen.
Integrations →
Your email, SMS, e-signature, payment and messaging accounts, connected and encrypted.
Quotes →
Catalogue quotes, a shareable link, acceptance, e-signature and instalments in one flow.
Sales teams →
Lead routing, first-response time, quotes and follow-up in one flow, inbox included.
E-commerce →
The back office of online selling: stock cost, VAT, returns, suppliers and messages.
Agencies →
Retainer invoices, project tasks and messages from social channels in one place.
Data Processing →
Controller and processor roles, data categories per module and retention.
See all your messages in one list
Connect your WhatsApp and Chatwoot accounts and clear the waiting queue today.
Get started