Ad details and first contact on leads and customers

Plans: Business and above

This entry was published retroactively on 20 October 2026; the feature has been in use since 17 October 2026.

What changed

A lead opened from Gelen Mesajlar (Inbox) now shows its real channel as the source: WhatsApp, Instagram, Facebook, Website or E-posta (Email), and WhatsApp Reklam (WhatsApp ad) for a WhatsApp conversation that came from an ad. The Reklam (Ad) section on lead and customer details shows the campaign, subject and ad ID; the İlk temas (First contact) line on customer details shows the date and channel with a link to the conversation. Where a record shows a number instead of a name, the name is corrected once the real name arrives; a name you typed is not overwritten.

Ad details are read from contact fields in your messaging account (Chatwoot); if those fields are empty, the Reklam section stays empty. Conversations that may have come from an Instagram ad can be marked as probable. Records opened before this change may not have these details filled in retroactively.

Your data: ad and first contact details are added to the person’s record and processed on your behalf. Details: Data processing.

Who it is for

Plans: Business and above. For companies with Gelen Mesajlar (Inbox) connected.

How to use it

Open a record from Potansiyeller or Müşteriler under Müşteri Yönetimi; the Reklam and İlk temas details are on the record page.